Terms of service

TERMS OF SALES (“TERMS”) 

 

These Terms of Sale govern purchases made directly through the Actxa online store. By placing an order, you agree to these Terms together with Actxa's Shipping & Delivery Policy, Returns & Refunds Policy, and Warranty & Service Policy, each of which is incorporated by reference to the extent applicable to your purchase.

Actxa may update these Terms from time to time. Unless mandatory law requires otherwise, the version in effect when your order is placed will apply to that purchase.

1. Eligibility to Purchase

Products sold through the Actxa online store are intended primarily for personal consumer use. Purchases for resale, redistribution or other unauthorized commercial purposes are not permitted unless approved in writing by Actxa.

Actxa may refuse, limit or cancel orders that reasonably appear to involve unauthorized resale, bulk purchasing, fraud, abuse of promotions, or distribution contrary to Actxa requirements, subject to applicable law.

Customers must have legal capacity to enter into a purchase contract under the laws applicable to them. Where required, a customer who has not reached the age of majority must obtain consent from a parent or legal guardian.

2. Product Information & Availability

Actxa aims to present product descriptions, images, specifications, availability and pricing accurately. Product appearance, packaging, accessories or minor specifications may differ from images or descriptions where this does not materially change the product and is permitted by law.

All orders are subject to availability. Actxa may limit quantities, discontinue products, or cancel an order where stock is unavailable, fulfilment is not possible, or another legitimate operational restriction applies.

If an ordered product becomes unavailable after purchase, Actxa may cancel the affected item and issue the applicable refund. Where appropriate, Actxa may offer an alternative product, but any substitution that materially changes the order will require the customer's agreement.

Delivery dates and timelines are estimates unless Actxa expressly states that a delivery date is guaranteed or applicable law provides otherwise.

3. Pricing & Payment

Prices are displayed in the currency selected or made available for the relevant market. Depending on destination and checkout configuration, displayed prices may exclude shipping charges, customs duties, import taxes, VAT, GST, brokerage, clearance or other destination-country charges.

Applicable shipping charges and taxes collected by Actxa will be shown at checkout where available. International import charges that are not expressly shown as collected or included by Actxa remain the customer's responsibility as described in the Shipping & Delivery Policy.

Payment must be successfully authorized before an order can be processed. Actxa may use payment, address or fraud-prevention checks before accepting or fulfilling an order.

If an obvious pricing, promotional or technical error is identified, Actxa may contact the customer to correct the order or cancel the affected item and issue a refund, subject to applicable law.

4. International Orders, Duties & Taxes

Actxa ships to selected destinations made available through the online store. The fulfilment origin, courier, customs process and delivery time may vary by destination and product availability.

Customers are responsible for complying with local import requirements and for providing information reasonably required for customs clearance.

Unless Actxa expressly states at checkout, in the order confirmation, or in other Actxa documentation that import duties, VAT/GST, taxes or related charges have been collected or included, those charges are the customer's responsibility.

Failure to pay required import charges or provide information needed for customs clearance may result in delay, storage, refusal, return to sender or other action permitted by law. Any resulting costs and refunds are handled in accordance with the Shipping & Delivery Policy and Returns & Refunds Policy.

5. Order Acceptance, Changes & Cancellation

After an order is submitted, Actxa may send an order confirmation or acknowledgement. This confirms receipt of the order but does not prevent Actxa from performing payment, fraud, address, inventory or fulfilment checks before the order is finally accepted and fulfilled.

Actxa may refuse or cancel an order for reasons including payment failure, suspected fraud, stock unavailability, shipping or regulatory restrictions, obvious pricing errors, or other legitimate reasons permitted by law. Where Actxa cancels a paid order, the appropriate refund will be issued.

Customers may request cancellation through the available order-management or customer-support channels. A cancellation request is not guaranteed once an item has entered fulfilment or has been shipped.

If cancellation can no longer be completed and the customer no longer wishes to keep the product, the customer may request a return after delivery in accordance with the Returns & Refunds Policy and applicable law.

6. Shipping & Delivery

Shipping charges, delivery estimates, address requirements, customs matters, lost or damaged shipments, regional fulfilment and other logistics terms are governed by Actxa's Shipping & Delivery Policy.

Where Actxa arranges delivery, risk of loss of or damage to the product remains with Actxa until the product is delivered to the customer or a person nominated by the customer to receive it, subject to applicable law. Different rules may apply where the customer independently appoints a carrier that was not offered or arranged by Actxa.

Actxa may fulfil orders from Singapore or from regional fulfilment or third-party logistics partners. The shipping origin or courier may vary without affecting the customer's mandatory legal rights.

7. Returns, Exchanges & Refunds

Returns, non-defect exchanges, Return Authorizations (RA), refund deductions and refund processing are governed by Actxa's Returns & Refunds Policy.

For purchases made directly through the Actxa online store, the standard change-of-mind return request period is fourteen (14) calendar days from the courier-confirmed delivery date for all destination countries, subject to any longer or different mandatory right under applicable law.

Where a change-of-mind return or eligible non-defect exchange is approved, the customer must normally hand the return shipment to the designated courier or shipping provider within fourteen (14) calendar days from the RA issue date, unless Actxa approves an extension or applicable law requires a longer period.

For approved change-of-mind returns and eligible non-defect exchanges, the customer is responsible for the return shipping cost where disclosed and permitted by applicable law. Where Actxa arranges the return shipping, the applicable fee may be deducted from the refundable amount as provided in the Returns & Refunds Policy.

Products purchased from authorized distributors, resellers or third-party marketplaces must normally be returned through the original place of purchase unless Actxa directs otherwise.

8. Defective Products, Warranty & RMA

Defective-on-arrival, warranty and other covered defect claims are governed by Actxa's Warranty & Service Policy and Return Merchandise Authorization (RMA) process. These claims are not limited by the fourteen (14) calendar day change-of-mind return period.

Actxa may require troubleshooting, photographs, logs, serial-number information or other reasonable supporting information before confirming a defect or approving an RMA.

Where a covered defect, defective-on-arrival case or Actxa fulfilment error is confirmed, Actxa will determine the appropriate remedy, which may include repair, replacement, refund or another remedy required or permitted by applicable law.

For confirmed covered defects, defective-on-arrival cases and Actxa fulfilment errors, Actxa will arrange or bear the approved return shipping and, where applicable, replacement shipping using the method designated by Actxa.

Where a replacement is supplied before the original product is received, the customer may be required to return the original product within the timeframe stated in the RMA instructions. Failure to return it may result in charges equivalent to the replacement value where permitted by law.

9. Refunds

Eligible refunds are issued to the original payment method unless another method is required by law or agreed with the customer.

Refund timing, return-shipping deductions, customs or handling deductions, treatment of complimentary items, and reimbursement of original outbound shipping charges are governed by the Returns & Refunds Policy.

Where applicable consumer law requires reimbursement of the original standard delivery charge following a statutory cancellation or withdrawal, Actxa will refund the amount required by law. Additional charges for upgraded, expedited or premium delivery may remain non-refundable unless applicable law requires otherwise.

10. Refused Deliveries

If a customer refuses delivery, including because of customs duties, import taxes, clearance requirements or delivery charges, the parcel may be returned to Actxa or the applicable fulfilment location.

Where permitted by law, reasonable return shipping, customs, storage, handling or other charges resulting from the refusal may be deducted from any applicable refund. The detailed treatment of refused deliveries is governed by the Shipping & Delivery Policy and Returns & Refunds Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Actxa is not liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable at the time of purchase or that arise from circumstances for which liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory liability for defective goods, personal injury caused by negligence, fraud, or statutory consumer remedies where applicable.

Where a monetary limitation of liability is permitted by law, Actxa's aggregate liability arising from a purchase will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

12. Force Majeure & Events Beyond Reasonable Control

Actxa is not responsible for delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, epidemics, war or civil disturbance, governmental or regulatory action, carrier disruption, customs delays, labour disruption, infrastructure failure or material supply-chain interruption.

Actxa will use reasonable efforts to manage such events and will provide any remedy required by applicable consumer law where performance is materially affected.

13. Intellectual Property & Acceptable Use

Product names, trademarks, logos, product content, website materials and related intellectual property made available through the Actxa online store remain the property of Actxa or the applicable rights holder. Purchase of a product does not transfer ownership of Actxa intellectual property.

Customers must not use the online store, promotions or purchasing process for fraudulent, abusive or unlawful purposes.

14. Governing Law

These Terms are governed by the laws of Singapore, without limiting any mandatory consumer protection rights that apply to the customer under the laws of the country or jurisdiction in which the customer resides or the purchase is directed.

Nothing in this governing-law provision requires a consumer to waive rights or remedies that cannot lawfully be waived.

15. Statutory Consumer Rights

Nothing in these Terms, the Shipping & Delivery Policy, Returns & Refunds Policy, or Warranty & Service Policy limits or excludes any mandatory consumer right available under applicable law.

Where applicable law provides a different cancellation or return period, delivery obligation, risk allocation, refund requirement, legal guarantee, defect remedy, liability rule or other mandatory protection, the applicable statutory requirement will prevail.

16. Contact

If you have questions about an order, payment, delivery, return, exchange, refund, warranty claim or these Terms, please contact Actxa Customer Care at support@actxa.com.