Refund policy

This Returns and Refunds Policy governs returns, exchanges, and refunds for purchases made directly through the Actxa online store. By placing an order, customers acknowledge and agree to the terms set out below.

1. Return Eligibility

Customers may open, inspect and reasonably test the product to determine its nature, characteristics, fit and basic functioning. The product should not be used beyond what is reasonably necessary for this purpose.

Returned products must be in reasonable condition and include the product and supplied accessories. Where a product has been activated or paired to a user account, it must be disconnected and unpaired where applicable before return. Where permitted by applicable law, Actxa may reduce the refund to reflect diminished value resulting from handling or use beyond what is reasonably necessary to inspect and test the product.

Products showing customer-caused damage, misuse, abuse, accident, unauthorized modification, or other excluded conditions may be rejected or may qualify only for a partial refund where permitted by applicable law.

Actxa reserves the right to inspect all returned products before approving any refund, exchange, or replacement. Products purchased from authorized distributors, resellers, or third-party marketplaces must be returned to the original place of purchase unless otherwise directed by Actxa.

2. Return Period

Products purchased directly from the Actxa online store may be returned within fourteen (14) calendar days from the courier-confirmed delivery date, subject to the eligibility requirements in this Policy and any mandatory rights under applicable law.

The fourteen (14) calendar day return period applies to all destination countries.

The return period begins on the date the courier marks the shipment as delivered to the customer.

The customer must submit the return request within the applicable return period. Return requests submitted outside the applicable return period may be rejected.

The return period above applies to change-of-mind returns and eligible non-defect exchanges. It does not limit valid claims for defective products under Actxa's Warranty & Service Policy.

3. Return Authorization (RA)

All change-of-mind returns and eligible non-defect exchanges should be submitted through the Actxa online Return Portal or by contacting Actxa Customer Care. Customers must provide the order details, reason for return, and supporting information where requested. Actxa will review the request before the product is shipped back.

Once approved, Actxa will issue a Return Authorization (RA) and provide the applicable return instructions, return location, and shipping arrangement. The RA is an administrative reference for processing the return and does not limit any mandatory statutory cancellation or withdrawal right available under applicable law.

The customer must hand the return shipment to the designated courier or shipping provider within fourteen (14) calendar days from the RA issue date. The RA may expire if the product is not shipped within this period, unless Actxa approves an extension or a longer period is required by applicable law.

Products should not be returned before the applicable return instructions have been provided by Actxa, as unauthorized shipments may experience processing delays. Where applicable law provides a statutory cancellation or withdrawal right, the absence of an RA will not by itself invalidate a valid exercise of that right.

4. Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for the direct return shipment cost where this responsibility has been disclosed before purchase and is permitted by applicable law.

Where Actxa arranges the return shipment or provides a return label for a change-of-mind return, the applicable return shipment fee may be deducted from the refundable purchase price when the refund is processed, where permitted by applicable law.

The return must be shipped using the return method and destination provided by Actxa. Customers should not send products to an address other than the designated return location.

5. Exchange Policy

Exchanges may be offered for size changes or product variants, subject to availability. Non-defect exchange requests must be submitted within the applicable return period and follow the Return Authorization (RA) process.

For non-defect exchanges, the customer is responsible for return shipping costs. Replacement shipping fees may apply depending on destination and inventory location. Exchange shipments may also be subject to customs duties or import taxes depending on destination.

Where direct exchange is not operationally feasible, Actxa may process the request as a return and new order.

Defective-on-arrival and warranty replacement requests are handled under the Return Merchandise Authorization (RMA) process described below.

6. Defective Products and Return Merchandise Authorization (RMA)

Products reported as defective are handled under Actxa's Warranty & Service Policy and RMA process. Warranty claims are not limited by the fourteen (14) calendar day change-of-mind return period.

Where a covered defect is confirmed, Actxa will issue or approve an RMA and determine the appropriate resolution, which may include replacement, repair, refund, or another remedy permitted under the Warranty & Service Policy and applicable law.

For a confirmed covered defect, defective-on-arrival case, or Actxa fulfilment error, Actxa will arrange or bear the approved return shipping and, where applicable, replacement shipping using the method designated by Actxa.

Unless otherwise stated in the RMA instructions, customers must hand the defective product to the designated courier or shipping provider within fourteen (14) calendar days from the RMA issue date. Where a replacement is shipped before the original unit is received, failure to return the original product within the required timeframe may result in charges equivalent to the replacement value.

7. Refunds

Refunds are generally processed after the returned product has been received at the designated return location and reviewed. Where applicable law permits, Actxa may withhold reimbursement until the returned product is received or the customer provides evidence that it has been shipped, whichever occurs first. If approved, refunds will be issued to the original payment method.

Actxa will initiate eligible refunds without undue delay and within any timeframe required by applicable law. After Actxa has initiated the refund, the payment provider or banking institution may require additional processing time before the funds appear in the customer's account.

For change-of-mind returns, the customer is responsible for the direct return shipment fee where disclosed before purchase and permitted by applicable law. Where Actxa arranged the return shipment, the applicable fee may be deducted from the refundable purchase price.

Original outbound shipping charges are generally non-refundable unless the return is due to Actxa error, a confirmed product defect, or applicable law requires otherwise. Where applicable law requires reimbursement of the original standard delivery charge for a statutory cancellation or withdrawal, Actxa will refund up to the cost of the least expensive standard delivery option offered for the order. Any additional cost for an upgraded, expedited, or premium delivery method is non-refundable unless required by law.

Any agreed customs, handling, missing-item, damage, or other permitted deductions will be communicated before or when the refund is processed.

Where a complimentary product or accessory, including a ring sizing kit, has been provided as part of an order and the customer subsequently cancels the order before fulfilment of the main product, the stated retail value of the complimentary item may be deducted from the refund if the item has already been shipped or received by the customer.

Where a refund is issued, ownership of the returned product transfers to Actxa upon receipt.

8. Refused Deliveries

If a shipment is refused by the customer, including refusal due to customs duties, import taxes, or delivery charges, the shipment may be returned to Actxa. Return shipping costs, customs fees, and handling charges may be deducted from any refund where permitted by applicable law.

9. Non-Returnable Items

The following items are not eligible for change-of-mind return unless otherwise required by applicable law:

Products damaged through misuse, abuse, accident, unauthorized modification, or other customer-caused damage;
Customized or engraved products;
Sizing kits where designated non-returnable;
Items purchased through third-party retailers, which must be returned to the original seller; and
Other items expressly identified as non-returnable at the time of sale.

Reasonable inspection and testing are permitted as described in Section 1. Missing accessories or components, or diminished value caused by handling or use beyond what is reasonably necessary, may result in rejection or a deduction from the refund where permitted by law and communicated by Actxa.

10. Statutory Consumer Rights

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law. Where applicable law provides a longer cancellation or return period, different refund or delivery-cost requirements, a legal guarantee for defective goods, or another mandatory remedy, those statutory rights will prevail.

11. Contact

If you have further questions or require assistance, please contact Actxa Customer Care at support@actxa.com.